Customer success

Ahrend UK Ltd renews digital automation deal

Ahrend UK Ltd has renewed its agreement with Intoware to ensure client satisfaction.

A leading supplier of sustainable office furniture has renewed its agreement with Intoware, utilising its WorkfloPlus technology to ensure client satisfaction.

Ahrend UK Ltd, which specialises in office furniture and space solutions designed to stimulate health, wellbeing and productivity in workspaces, has signed up for another two years with WorkfloPlus, using the software to take photographs of deliveries and furniture installations, logging any issues noted by the customer.

Employees are able to upload additional information such as photographs or delivery notes to the system before getting the end client to sign, ensuring a more thorough record is kept of what has been delivered and installed, and any potential problems are accurately noted.

To date, the company has used the technology for more than 2,000 installations.

Joe Maycock, logistics director at Ahrend UK Ltd, said:

“We’re pleased to have renewed our agreement with Intoware. WorkfloPlus has become an integral part of what we do. It’s a very easy to use platform that ensures we’re tracking deliveries and monitoring customer satisfaction at all times.”

Intoware’s flagship product, WorkfloPlus, is a mobile technology platform created to enable businesses to digitise processes and tasks across operations, converting them from paper to be accessible via mobile, wearable technology and desktop devices.

Keith Tilley, CEO at Intoware, said:

“Ahrend UK Ltd’s application of WorkfloPlus is a great example of how the technology can support with assembly and installation, as well as customer feedback and support. By logging deliveries and installations digitally, rather than on paper, the company can ensure greater accountability and transparency, as well as share data and information in real-time, easily and securely. We’re thrilled to be continuing our relationship with the team there and look forward to continuing working with Ahrend UK Ltd over the next two years.”

For further information about Intoware and WorkfloPlus, visit


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