Operational work doesn’t always go to plan. During an inspection, maintenance task or installation, unexpected faults, damaged equipment and quality issues are often discovered that need further action.
Capturing the issue is only the first step. The real challenge is making sure it’s investigated, tracked and resolved without relying on emails, spreadsheets or handwritten notes.
That’s why we’ve introduced Issue Tracking in WorkfloPlus.
Turn issues into actions
Traditionally, issues found during operational work are recorded inside a completed job report before being passed to another system, or worse, forgotten altogether.
WorkfloPlus now gives every issue its own lifecycle.
As soon as an issue is raised during a job, it’s automatically added to a central Issue Log. Where it can be tracked through to resolution while remaining linked to the original job.
That means operations teams no longer have to choose between maintaining an accurate audit trail and managing corrective actions efficiently.
Built for real operational work
Issue Tracking has been designed for organisations carrying out inspections, maintenance, installations, commissioning, audits and field service activities.
Users can:
- Raise an issue during any workflow
- Add descriptions, photographs and priority levels
- Automatically create a central Issue Log
- Track every issue through to resolution
- Update progress without changing the original job record
- Maintain a complete audit trail
- Add Issue Tracking to any workflow in seconds
Nothing gets forgotten
One of the biggest operational challenges isn’t identifying problems. It’s ensuring they’re followed up.
Without a structured process, issues can easily become buried in inspection reports, maintenance records or email chains. Making them difficult to prioritise, monitor and close.
Issue Tracking provides operations managers with a single place to see every open issue, understand its status and ensure nothing slips through the cracks.
Whether the issue relates to equipment damage, a quality defect, a safety concern or a non-conformance, every action remains visible until it’s resolved.
Protect your audit trail
Operational records should never need rewriting.
With WorkfloPlus, the original completed job remains exactly as it was submitted. Preserving an accurate record of the conditions when the issue was discovered.
As investigations progress, updates are made against the issue itself rather than the completed job, creating a clear, chronological audit trail from discovery through to resolution.
For businesses operating in regulated industries or managing critical assets, this provides confidence that every decision, update and outcome can be evidenced.
Simple to add. Easy to use.
Adding Issue Tracking to existing processes couldn’t be easier.
Simply drag the Raise Issue step into the Workflow Editor and every workflow can begin capturing, tracking and managing operational issues without changing the way your teams work.
See Issue Tracking in action
Issue Tracking is available as part of WorkfloPlus. Helping manufacturers, utilities, engineering companies and field service teams move beyond simply recording problems to ensuring every issue is resolved.
Book a demo today to see how WorkfloPlus can help you improve operational visibility, strengthen accountability and make sure nothing gets forgotten.