Ahrend UK uses WorkfloPlus to capture the full report for a furniture delivery and installation while the work is still taking place.
Photos, delivery information, customer feedback and sign-off are brought together in one place. Creating a clear report of the completed delivery and installation, including any follow-up required.
About Ahrend
Ahrend provides workplace furniture and interior solutions, with its Furniture Service Team responsible for delivery, assembly, installation, service and maintenance.
For Ahrend UK, that means managing work carried out at customer sites while making sure each installation finishes with a clear report for both the business and the customer.
At a glance
Managing installation and handover in WorkfloPlus
Ahrend wants every installation to finish with a clear report showing what was delivered, what was installed, whether the customer raised any issues and that the finished work was signed off.
WorkfloPlus gives Ahrend a consistent way to capture that information on site as part of the job itself.
Capturing delivery and installation information as the work happens
Ahrend uses WorkfloPlus throughout the delivery and installation process.
Photos can be taken on site, delivery notes added and any issues raised by the customer captured there and then. Once the work is complete, the customer can sign off the report. That means delivery information, installation evidence, customer feedback and sign-off all stay together in one place.
By the time the installer leaves site, Ahrend already has a clear report showing what happened.
Recording customer feedback at the point of handover
The customer handover is an important part of the process.
If something is raised during the installation, it can be captured while everyone is still on site. With photos and notes added to show exactly what the issue relates to. The customer’s sign-off then becomes part of the same report.
This gives Ahrend visibility of the completed installation while also making it clear if anything still needs attention.
“WorkfloPlus has become an integral part of what we do. It’s a very easy to use platform that ensures we’re tracking deliveries and monitoring customer satisfaction at all times.”
Joe Maycock, Logistics Director, Ahrend UK
Growing the use of WorkfloPlus
Ahrend has now used WorkfloPlus across more than 2,000 furniture installations.
Use of the platform has continued to grow, with recorded WorkfloPlus jobs increasing by 481% and licences by 12.5%.
For Ahrend, that means the same process can be used again and again to capture delivery details, installation evidence, customer feedback and sign-off while the work is still taking place.
The result: one clear report from delivery to sign-off
WorkfloPlus gives Ahrend a consistent way to capture what happens from the point furniture arrives on site through to the finished installation and customer handover.
Photos, delivery information, customer comments and sign-off are captured as part of the work. So the completed report is available to the office as soon as the job is finished.
If something was raised on site, it is already included. If the installation was completed and accepted, that is captured too.
The result is a clear connection between the work carried out at the customer site and the report available once the job is complete.
Creating installation reports as the work happens
The same challenge comes up anywhere products or equipment are delivered and installed at a customer site.
The office needs a clear view of what was delivered, what work was completed, whether anything was raised on site and that the customer signed off the finished job.
With WorkfloPlus, photos, notes, documents and customer sign-off are captured as part of the installation, so the report is built while the work is happening.
By the time the installer leaves the site, the report is already there.
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