Centranz uses WorkfloPlus to capture faults found during transmission evaluation and turn those findings into clear, consistent failure reports for customers.
By bringing descriptions, photos and technical findings together as part of the evaluation process, Centranz increased completed failure reports by 60% and gave customers a clearer view of what had been found and why further work might be needed.
About Centranz
Centranz specialises in the remanufacture of transmissions for heavy equipment, working with drivetrain systems from manufacturers including CAT, Volvo, ZF and Allison.
A key part of the remanufacturing process is understanding why a transmission has failed. Components are disassembled and cleaned so the Centranz team can identify damage, find the cause of failure and explain the findings to the customer.
See WorkfloPlus in action at Centranz
See how Centranz uses WorkfloPlus during transmission failure evaluation to capture findings and create clearer, more consistent reports for customers.
At a glance
The challenge: clearly documenting transmission faults
When a transmission is stripped down, finding the cause of failure is only part of the job.
Centranz also needs to show the customer what has been found and explain why certain components may need to be repaired or replaced.
Previously, failures were documented using pencil and paper illustrations, while photographs were taken separately on mobile phones. Findings could then be discussed through phone calls and emails.
The information was there, but it was spread across different places and formats.
Centranz needed a simpler and more consistent way to capture what was found during the evaluation and bring everything together into one clear report for the customer.
Capturing findings as part of the evaluation
Centranz uses WorkfloPlus during the evaluation of transmission failures.
As faults and damage are identified, the team can add descriptions, photographs and supporting information directly into WorkfloPlus.
The platform is used across failure reporting for different transmission types, including Allison, CAT, Volvo and ZF systems. Giving Centranz a consistent way to record findings while still capturing the detail of each individual evaluation.
Rather than keeping descriptions, photographs and other information in separate places, the findings are captured as part of the process and brought together into one failure report.
Helping customers see what has been found
Transmission failures can involve significant internal damage, particularly once the unit has been disassembled and the individual components can be examined.
That can mean additional repair work and extra cost for the customer.
Bringing photographs and descriptions together gives customers a clearer picture of the condition of the transmission and the reasons behind the work being recommended.
Instead of receiving separate images alongside an email or phone call. The customer gets one structured report showing what was found and why it matters.
Supporting customer conversations and sales
Clearer failure reports have also helped Centranz when discussing repairs with customers.
When significant component damage is found, the sales team can use the report to show exactly what the evaluation uncovered and explain why additional work or replacement parts may be required.
Centranz reported that WorkfloPlus helped its sales team close jobs where significant hard part damage meant higher repair costs.
Following the introduction of WorkfloPlus, Centranz also exceeded its sales targets for three consecutive quarters.
“Since this is now an official part of our evaluation process, and more seamless than pen to paper, the number of completed failure reports has increased 60% vs last year. Additionally, our sales team report that the software has greatly aided their efforts in closing jobs.” David Crowther, Sales Representative, Centranz
The reports are only one part of the wider sales process, but they give customers clearer information when they need to understand and approve the work being recommended.
The result: 60% more completed failure reports
Since WorkfloPlus became part of the evaluation process, Centranz has seen a 60% increase in completed failure reports.
WorkfloPlus usage has continued to grow too, with recorded jobs increasing by 72% and active users by 33%.
The Centranz team now has a consistent way to record what is found during an evaluation. While the same process creates a clear report for the customer.
It connects the findings from the transmission strip-down with the photographs and information needed to explain what happens next.
WorkfloPlus has not simply replaced a paper report. It has brought the evaluation, technical findings and customer reporting into one connected process.
Instant reporting for manufacturing
Centranz uses WorkfloPlus in the remanufacturing process, but the same idea works across manufacturing.
When photos, notes and findings are captured as the work happens, the information needed for the report is already there when the job is finished.
There is no need to piece the record together from different places afterwards. And, the people who need to see what happened can have a clear report straight away.
For manufacturers, that can make reporting quicker, more consistent and easier to use, whether the information relates to a fault, defect, inspection, repair or another part of the production process.
For more information about Centranz, visit www.centranz.com.