Knowledge capture is the process of collecting and preserving important information from experienced workers, so it can be used and applied by others. This includes the “how to”, the “why”, and the practical shortcuts that make work safer, faster, and more accurate. Many organisations risk losing knowledge when experienced workers retire or move roles. This makes knowledge capture essential for continuity, quality, and long-term operational strength.
Traditionally it relied on written notes, shadowing, or ad-hoc coaching. However, these methods are slow and often incomplete. Digital knowledge capture allows teams to record information in real time as work is done. This improves accuracy and ensures that knowledge remains accessible to everyone who needs it.
Knowledge capture is also the foundation for strong training, standardisation, and continuous improvement. When knowledge becomes visible, organisations can build consistent processes that do not depend on specific individuals.
How this applies to WorkfloPlus
WorkfloPlus helps organisations capture knowledge directly at the point of work. Photos, notes, videos, and data are collected while tasks are completed. This prevents knowledge from disappearing when experienced workers are unavailable.
In addition, the WorkfloPlus workflow editor makes it easy to convert captured knowledge into repeatable digital work instructions and SOPs. The platform therefore turns knowledge into action. It preserves experience and makes it useful for every shift, every site, and every worker.
