Remote assistance is the ability for a worker to receive live support from an expert who is not physically present with them. It allows experts to see the task through the worker’s device camera. They can then provide real-time guidance through voice, video, or visual annotations. This reduces the need for travel and enables faster issue resolution.
Remote assistance is especially valuable in high-risk or geographically dispersed environments. For example, if a technician encounters a complex issue on-site, they can contact a remote expert immediately. The expert can help them solve the problem without waiting for someone to travel there.
This improves productivity and supports better knowledge transfer. It also reduces the risk of errors and rework.
How this applies to WorkfloPlus
WorkfloPlus supports connected working and can be used alongside remote assistance tools. Workers can follow digital work instructions while speaking with an expert. This improves confidence and accuracy. As tasks are completed, WorkfloPlus captures evidence. Therefore, support becomes measurable and traceable.
Remote assistance and WorkfloPlus complement each other. One provides live guidance. The other provides structured workflows and compliant execution. Together, they create a more efficient way to support frontline staff.
