At Intoware, customer success (or as we call it, customer experience) is the key focus of everything we do.
Our aim is to empower all our customers so they can get the most out of WorkfloPlus. We make sure they maximise the value from their investment as early possible in the digitisation journey. Our professional services team are here to make this journey easy and simple.
So, what does our professional services team do?
The range of services can vary widely, from helping our customers to convert their existing paper based processes into a digital format, creating customised reports, outputting and visualising data, integrating existing systems such as an Enterprise Resource Planning (ERP) system or a Computerised Maintenance Management System (CMMS) system, to full bespoke development.
The key with all of these services is that it is possible to do all of these things using our tools in WorkfloPlus. Our professional services offering is about providing help and support where and when our customers need it most.
A flexible approach to support
Intoware offers a very flexible approach to support our customers. Going through a formal scoping and quotation process, raising a Purchase Order, etc. takes time. Which can make it difficult to help quickly when it's needed, or to even get projects moving to start with.
We also understand that customers don't always know exactly what the need straight away. Sometimes it helps if we can work out a solution before it even becomes an issue and the need arises.
Support to meet your needs
To respond to customers' varied requirements we are now offering a much more flexible ‘retained support’ model.
Some of our customers need very little support, choosing to use the tools available to manage their own workflows, reports, integrations and more. Others want more support so that they don't have to deal with system administration. Some just want help getting set up and deploying, and then are happy to look after themselves. It’s important that we cater for all.
Using an agile approach, we can provide the right level of support to ensure that our customers can pick up the phone and get the help they need, whether that’s building new workflows, creating reports, setting up new visualisations of data, and more. We’re here to help get you up and running and reach your success criteria as early as possible.