Intoware Powers Water & Energy Utilities With WorkfloPlus

Digitalisation leader, Intoware, will be exhibiting on stand A22, Utility Week Live, 17th-18th May 2022, at the NEC Birmingham.

It will be showcasing WorkfloPlus, its digital work-instruction platform combined with RealWear’s assisted reality (AR) headsets for the frontline workforce.

Utility companies face unprecedented challenges right now from the risk of non-compliance, asset failure and decarbonisation to improving customer value. This means they need to explore new ways of operating if they are to unlock cost efficiencies to improve performance and mitigate risk.

Intoware’s Business Development Director, Hannah Bailey, comments: “WorkfloPlus combined with smartphones, tablets or wearables as part of a collaborative digital working strategy has been proven to transform how work is done in utilities, from remote wind-farms and water dams to electricity pylon networks, ensuring that asset inspections are safer, faster and smarter.

“When paper processes are digitised and integrated with the Internet of Things and wearables, it enhances communication between managers and field engineers; helping them to prioritise and complete routine audits by following simple work-instructions on AR headsets supported by remote video collaboration for better problem solving, significantly improving ‘first-time fix’ rates.”

In 2018 Intoware started working with Welsh Water to examine how it could effectively digitise critical processes, such as its domestic water meter replacement service. It quickly found that WorkfloPlus enabled the creation of custom workflows, improving the consistency and accuracy of work from its field engineers.

Whether it’s following complex instructions to replace water meters, capturing asset data, reducing human errors or ensuring the water is back on without affecting any customers. This process has been optimised in preparation for wider deployment, providing greater transparency with exact time and attendance data for each job.

Following the success of this project, WorkfloPlus is currently being trialled by Welsh Water to digitise its critical dam inspection processes to mitigate against failures and another trial aims to deliver efficiencies in waste water treatment. These latest projects will provide the research data needed for future deployment with the utility’s inspections and works delivery teams.

If you’d like to see WorkfloPlus with RealWear’s AR headsets in action, demonstrations will be taking place on stand A22, on Tuesday May 17th, 10.00am, 12.15pm and 3.00pm and on Wednesday May 18th, 11.00am, 12.30pm and 1.45pm.


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